Regulatory Disclosures

SUPA SPC (“SUPA HUB”, “SUPA”, “S U P A”, “we”, “us”, or “our”) is a segregated portfolio company incorporated in the Cayman Islands, registration number 430549, with its registered address at:

71 Fort Street
3/F Athena Tower, Unit 2775
George Town KY1-1111
Grand Cayman, Cayman Islands

We provide digital asset registry and infrastructure services exclusively through partnerships with licensed financial institutions.
We do not provide banking, investment, advisory, custody, or any other regulated financial services.

Digital assets are not insured and may involve a risk of partial or total loss.

SUPA SPC acts as the official issuer and registrar of all documents generated through its platform.
Each document is executed using a qualified electronic signature with full legal effect.
The authenticity and integrity of issued documents may be verified at any time at:
https://app.supahub.co/veri

Purpose of This Page

This page contains important regulatory disclosures, risk warnings, compliance notices, and operational information relating to our Services.

These disclosures supplement our:

  • Privacy Policy
  • Cookie Policy
  • Terms of Use

By using our Services, you acknowledge and accept the disclosures set out below.

Third-Party Services and Resale

We may facilitate or resell services provided by third-party suppliers, including but not limited to:

SUPA RED LTD
Category A Registrant under Hong Kong Cap. 615
(Anti-Money Laundering and Counter-Terrorist Financing Ordinance)
Registration number: A-B-24-11-08324
Company / Tax number: 76874833

Registered address:
10/F YF Life Tower, Unit HD106
33 Lockhart Road, Wan Chai, Hong Kong

We may also obtain services from other licensed financial institutions or regulated providers and make them available to clients.

SUPA SPC itself does not provide financial services and holds no financial services licence.

For regulatory information relating to services delivered by partner licensed institutions, please refer to the disclosures provided directly by those institutions during application or onboarding.

1. Important Risk Warnings

Engagement with digital assets involves significant risk and may not be suitable for all users.

You may lose some or all of the value of your digital assets.
Past performance is not a reliable indicator of future results.

Digital asset values may fluctuate due to:

  • market volatility
  • technological developments
  • regulatory or legal changes
  • cybersecurity incidents
  • geopolitical events
  • other unforeseen factors

We do not:

  • execute transactions
  • manage digital assets
  • hold or safeguard client assets

All such activities are conducted solely by licensed partner institutions, subject to their own regulatory protections and insurance arrangements (where applicable).

Digital assets accessed through our platform are not insured by SUPA SPC, and we accept no liability for losses arising from their use, custody, or storage.

2. Scope of Our Services

Our Services are limited to:

  • Providing information about digital asset registry and infrastructure services available through partnerships
  • Assisting with initial enquiries, registrations, and introductions to licensed partner institutions
  • Supporting document issuance and verification processes

We do not provide:

  • Personal investment or financial advice
  • Transaction execution
  • Custody or safekeeping of digital assets
  • Portfolio management or advisory services

All information provided is general in nature and does not consider your:

  • personal circumstances
  • financial objectives
  • risk tolerance

You should obtain independent professional advice before engaging with digital assets or related services.

3. Conflicts of Interest

We maintain policies and procedures designed to:

  • identify
  • manage
  • mitigate
  • and, where possible, avoid

conflicts of interest arising in our operations.

Potential conflicts may include:

  • remuneration or commercial arrangements with partner institutions or suppliers
  • referral relationships between affiliated entities

Further details of our conflicts management framework are available upon written request.
Material conflicts will be disclosed where required by law.

4. Complaints Handling

If you wish to submit a complaint regarding our Services, please contact:

SUPA SPC
Email: hey@supa.red

We aim to resolve complaints promptly and fairly, typically within eight (8) weeks.

If you remain dissatisfied, or where the complaint concerns a partner institution’s product or service, you may refer the matter to an appropriate dispute resolution authority, such as:

  • the Office of the Ombudsman (Cayman Islands); or
  • an equivalent body in the relevant jurisdiction.

5. Data Protection and Information Sharing

Personal data collected through our Services may be shared with:

  • licensed partner financial institutions; and
  • authorised third-party suppliers

where necessary to process your enquiry, registration, or service request.

Further details are provided in our Privacy Policy.

6. Jurisdiction-Specific Disclosures

Cayman Islands

As a Cayman-incorporated entity, we comply with:

  • applicable anti-money laundering regulations overseen by the Cayman Islands Monetary Authority (CIMA);
  • the Data Protection Act, 2017 (as revised); and
  • other relevant local legal requirements.

Hong Kong and Other Jurisdictions

Services facilitated through providers such as SUPA RED LTD are subject to:

  • Hong Kong Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615); and
  • applicable regulatory supervision within that jurisdiction.

Access to our Services from outside the Cayman Islands may be restricted.
You are responsible for ensuring compliance with local laws.
We do not solicit business in jurisdictions where such activity would be unlawful.

We also observe relevant international compliance standards, including those aligned with FATF recommendations concerning virtual assets.

7. Benchmark and Reference Rate Disclosure

SUPA SPC does not administer or contribute to financial benchmarks.

Any services involving reference rates or pricing mechanisms are governed by:

  • market conditions; and
  • disclosures issued by the relevant licensed partner institutions.

8. Anti-Money Laundering & Financial Crime Prevention

We are committed to the prevention of financial crime, including:

  • money laundering
  • terrorist financing
  • sanctions evasion
  • fraud

Users are subject to due diligence procedures, including:

  • identity verification
  • sanctions screening
  • ongoing monitoring

Suspicious activity may be reported to competent authorities in accordance with:

  • Cayman Islands law; and
  • applicable international obligations.

9. Changes to These Disclosures

We may update these disclosures from time to time at our discretion.

The most recent version will always be published on our website.
Continued use of the Services constitutes acceptance of any revised disclosures.

We are not required to provide individual notice unless mandated by applicable law.